In line with the 18xx Privacy Policy, we collect certain specific data to improve your experience and ensure security. This data falls into two categories — information you provide directly and information collected automatically.
| Data Type |
Example |
Mandatory? |
| Identity Information |
Name, date of birth, national ID number |
Yes |
| Contact Information |
Email, phone number, address |
Yes |
| Financial Information |
Payment methods, transaction history |
Yes |
| Usage-Related |
Gaming history, login times, bet records |
Automatic |
| Device Information |
IP address, browser type, operating system |
Automatic |
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We only collect information that is necessary to operate our services. We do not ask for excess or irrelevant data.
18xx collects your data in several ways. Each method is transparent and governed by international data protection standards.
- Registration Form: Information you provide directly when creating your account.
- KYC Verification Process: Documents uploaded for identity verification.
- Payment Gateway: Financial information during deposits and withdrawals.
- Website Usage: Collected automatically via cookies and session tracking.
- Customer Support: Information shared when contacting us via live chat or email.
- Mobile App: Device-related information collected while using the app.
⚠️ Please Note: 18xx will never ask for your password or full card number over the phone or by email. If you receive such a request, contact support immediately.
Data collected under the 18xx Privacy Policy is used solely for specific, lawful purposes. Each purpose is detailed below:
- Account Management: To ensure login security, password recovery, and account verification.
- Transaction Processing: To process deposits, withdrawals, and bonus payouts.
- Meeting Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
- Service Improvement: To analyze user experience and continuously improve the platform.
- Promotional Communications: To send you offers and bonus updates with your consent.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Customer Support: To resolve your issues quickly and effectively.
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You can unsubscribe from promotional emails or SMS at any time. This will have no impact on your account.
18xx never sells your personal data to third parties. However, limited data may be shared in specific circumstances:
- Payment Processor: Payment gateways such as bKash, Nagad, Rocket, and others receive the necessary information to process transactions.
- Technology Partners: Technology service providers that support platform operations may access data under strict confidentiality agreements.
- Regulatory Authorities: Information will be disclosed to licensing authorities or law enforcement agencies when legally required.
- Anti-Fraud Agencies: Limited data may be shared with specialized agencies for fraud detection and prevention.
⚠️ Important: Your information is never shared outside the cases described above. No data is passed to advertisers or data brokers.
All third-party partners are contractually bound to uphold 18xx's privacy standards. Any breach will result in immediate termination of the partnership.
The 18xx website uses cookies and similar tracking technologies to enhance your browsing experience and make the platform more effective.
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Maintaining login sessions, security tokens |
Until End of Session |
| Functional Cookies |
Remembering language preferences and display settings |
1 Year |
| Analytics Cookies |
User Behavior Analytics |
2 Years |
| Marketing Cookies |
Show Relevant Offers |
90 Days |
You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features.
Your data is retained only for as long as necessary. Under the 18xx Privacy Policy, retention periods are as follows:
- Account Information: For the duration of your active account, and up to 5 years after closure to meet legal obligations.
- Transaction Records: Retained for a minimum of 5 years in accordance with AML regulations.
- KYC Documents: Retained for up to 5 years after account closure.
- Customer Support Contact: Retained for up to 2 years after the issue is resolved.
- Marketing Information: Deleted immediately upon withdrawal of consent.
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All data is stored encrypted on secure servers and permanently deleted once the designated retention period expires.
Under 18xx's Privacy Policy, you have several important rights regarding your personal data. We fully respect and uphold each of these rights.
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Right to Access Your Data
You may request to view what data we hold about you.
✏️
Right to Rectification
You may request corrections to any inaccurate or outdated information.
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Right to Erasure
You may request deletion of your data unless we are required to retain it by law.
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Right to Object to Processing
You may opt out of your data being used for marketing or analytics purposes.
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Right to Data Portability
You may request your data in a machine-readable format.
⏸️
Right to Restrict Processing
You may request that data processing be temporarily restricted under certain circumstances.
To exercise these rights, email us at support@18xx.click. We'll respond within 30 business days.
18xx is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
- Age verification is carried out at the time of registration.
- A government-issued ID may be requested in cases of suspicion.
- If a minor's account is identified, it will be immediately suspended and all associated data deleted.
- If a parent suspects their child has an account, they can report it to our support team.
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If you believe a minor in your household is using the platform, contact us immediately at support@18xx.click.
The 18xx platform may include connections to third-party services such as payment gateways or game providers. These services operate under their own privacy policies, for which 18xx is not responsible.
- BKash, Nagad, and Rocket's own policies apply for payment processing.
- Game software providers comply with the rules of RNG certification bodies.
- A separate privacy policy applies to the Live Casino streaming service.
We recommend reading the privacy policy of any third-party service before use.
18xx reserves the right to update this Privacy Policy as needed. In the event of any changes, we will:
- Publish the updated version on this page and update the date accordingly.
- We'll send a notification to your registered email for any important changes.
- You will be notified at least 7 days before any changes take effect.
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This Privacy Policy was last updated in January 2026. The next review is scheduled for July 2026.
For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team:
- Email: support@18xx.click
- Live Chat: Help Center Chat with us directly from the page.
- Response Time: Usually within 24–48 hours.
When submitting a request to delete or correct your data, please send a message from your registered email address to verify your account.