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18xx Responsible Gaming — Stay Safe

Gaming is meant to be fun, not stressful. At 18xx, we believe every player can participate responsibly and mindfully. Our tools and guides are here to help you stay within healthy limits.

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Our Position

Why Responsible Gaming Matters

Online gaming is a form of entertainment, but without proper boundaries it can become a problem. 18xx is firmly committed to responsible gaming. We want you to enjoy yourself — but never at the cost of your finances or your family life.

Responsible gaming is about more than just setting spending limits. It also means managing your time wisely, looking after your mental wellbeing, and maintaining a healthy balance with family and friends. At 18xx, we provide a range of tools and resources to make this process simple and effective.

Remember, gaming is never a source of income — it's entertainment. Chasing losses by placing more bets is never the answer. This mindset is the foundation of responsible gaming.

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Keep in Mind: If you are not in the mood to play, do not. Your 18xx account will always be there when you are ready — there is no rush.

How Do You Know When You've Crossed the Line?

It may be time to take a step back if any of the following apply to you:

  • You are spending more than your budget allows.
  • You keep playing to chase your losses.
  • You are hiding your gaming activity from family members.
  • You are prioritising gaming over sleep, meals, or work.
  • You feel unable to stop playing even when you want to.
⚠️ Emergency Help: If you feel gaming is getting out of control, contact 18xx Support immediately or temporarily suspend your account.

Principles of Responsible Gaming

The 18xx platform follows a set of core principles for responsible gaming. These principles apply equally to every player:

  • Age Verification: No one under the age of 18 is permitted to use the platform under any circumstances.
  • Balanced Entertainment: Gaming is just one small part of life — keep it balanced with family, health, and work.
  • Stick to Your Budget: Only gamble with money you can afford to lose — funds whose loss would have no impact on your daily life.
  • Set Time Limit: Decide in advance how long you will play each day or week.
  • Take a Break: Avoid long, uninterrupted sessions — taking regular breaks is important.
Self-Assessment

Ask Yourself

If you answer "yes" to any of the questions below, it is worth pausing and reflecting.

01Have you spent more than your budget on gaming in the past month?
02Have you deposited more money to chase your losses?
03Have you been hiding your gaming from family?
04Do you feel unable to stop playing even when you want to?
05Have you skipped sleep or meals to keep playing?
06Have you been playing with borrowed money or draining your savings?
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Our Safeguards

Responsible Gaming Tools

18xx offers several dedicated tools to help you game safely and in a controlled way.

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Set Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded. Any request to increase a limit will take more than 24 hours to process.
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Session Time Limit
Set a maximum time limit for each gaming session. Once the time is up, the system will automatically alert you and log you out if needed.
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Cooling-Off Period
Set a cooling-off period of 24 hours to 6 weeks to avoid making impulsive decisions under stress or emotion. You will not be able to log in to your account during this time.
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Self-Exclusion
If you feel gaming is getting out of hand, you can self-exclude for anywhere between 1 month and 5 years. Your account will be completely inactive during this period.
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Reality Check
Pop-up notifications will appear at regular intervals to show how long you have been playing and how much you have spent — keeping you grounded in reality.
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Account Lock
Lock your account temporarily at any time — whether you are dealing with family issues, financial pressure, or simply need a break. You decide how long the lock lasts.
Step by Step

How to Activate Protection Tools

Setting up responsible gaming tools at 18xx is quick and straightforward. Get everything configured in just a few steps.

1
Log In to Your Account
Log in to your 18xx account using your registered email and password.
2
Go to Profile Settings
Click the profile icon in the top right and select "Account Settings".
3
Open the Responsible Gaming Tab
Click the "Responsible Gaming" tab.
4
Select and Set a Tool
Choose what you need — a deposit limit, time limit, or self-exclusion — and set your value.
5
Confirm
Save your settings — changes take effect immediately. To make further adjustments, please contact Support.
Helpful Tips

Build Healthy Gaming Habits

Building responsible gaming habits starts with small steps. Follow the checklist below.

  • ✅ Set a budget before you start playing and never go beyond it.
  • ✅ Note your daily play time in a calendar.
  • ✅ Be open with your family about your gaming habits.
  • ✅ If you have a losing session, take a break rather than continuing to play.
  • ✅ Take at least one full day off from gaming every week.
  • ✅ Avoid gaming when you are tired or under stress.
  • ✅ Never treat winnings from gaming as a regular source of income.
  • ✅ Try the free demo version before playing a new game.
Support Resources

How to Get Professional Help

You are not alone. 18xx and a number of other resources can help you find the right support.

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18xx Live Support
Our Bangla-speaking support team is available 24/7. Chat with us anytime from the Help Center.
Chat With Us
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Email Support
For any responsible gaming requests or questions, email us directly. You'll receive a response within 24–48 hours.
support@18xx.click
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Mobile App
Manage your responsible gaming settings directly from the 18xx app. Set and adjust your limits from anywhere, at any time.
View App
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FAQ Section
Answers to common Responsible Gaming questions are available on our detailed FAQ page — covering self-exclusion, limit-setting, and more.
View FAQ
General Questions

Responsible Gaming FAQs

Answers to the most frequently asked questions about 18xx's Responsible Gaming policy.

Deposit limits take effect immediately once set. However, if you request to increase your limit, there is a 24-hour waiting period. Reducing your limit takes effect instantly — no waiting required.

Yes, your account balance remains fully secure during self-exclusion. Once the self-exclusion period ends, you can reactivate your account and withdraw your balance with the help of Support.

If this happens, contact us immediately at support@18xx.click or start a live chat from the Help Centre. We'll act quickly to secure your account. We also strongly recommend changing your password and enabling two-factor authentication.

Yes, while a cooling-off period or self-exclusion is active, 18xx will not send any promotional emails or SMS messages. This is an integral part of our responsible gaming policy.

No, 18xx enforces strict age verification. Age is checked at registration and confirmed through the KYC process via national ID or passport. Any account found to belong to a minor will be closed immediately.

For any responsible gaming complaints or feedback, email us directly at support@18xx.click or reach us via live chat on the Help Centre page. Our dedicated team handles these matters on a priority basis.
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Age Restriction: 18xx is strictly for individuals aged 18 and above. Keep minors away from gaming. If there are children or teenagers in your household, use passwords and PINs on your devices.
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Gaming Is Entertainment, Not an Investment: Online gaming should not be seen as a regular source of income. Every bet outcome is entirely independent and unpredictable. Only wager money whose loss would have no effect on your daily life.
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Mental Health: Do not use gaming as an escape from stress, loneliness, or depression — it can make things worse. If you need help, reach out to a professional mental health specialist.
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Start Playing Responsibly

Register at 18xx and enjoy a safe, fun gaming experience with our responsible gaming tools.

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